IFFCO Tokio - Customer 4.6.09

Customer App
From purchasing and renewing policies to prompt claims settlement, the Customer App from IFFCO Tokio General Insurance offers solutions to all your insurance needs in one convenient place. This app is designed with a strong focus on customer satisfaction and features a user-friendly interface with a straightforward registration process. Simply provide your email address and mobile number to begin using the app.

Here is an overview of the key features that ITGI’s Customer App provides to enhance the experience for policyholders:

1. Buy Policy: This feature allows policyholders to purchase various types of insurance policies, including motor, health, travel, home, and trade insurance.
2. Policy Renewal: Policyholders can easily renew their policies online. Additionally, automatic alerts are sent to remind customers about the renewal deadlines.
3. Policy Copy Download: Manage all your policies in one place using the app. You can also download copies of your motor and health insurance policies through the app.
4. QCS Claims:
   • Motor QCS: The Quick Claim Settlement (QCS) process allows you to register claims from the comfort of your home. With QCS, claims are settled as soon as your vehicle reaches the workshop, streamlining the traditional claims process.
   • Health QCS: For discharged patients with total expenses under Rs 25,000, physical document submission is not required. Users can upload scanned copies of the necessary documents for speedy claim processing.
5. Health E-card Download: Access and download your health e-card through the app for a seamless claims experience, even when you don't have the physical copy with you.
6. Search Facilities: For cashless services, the app provides a feature to locate nearby network hospitals and garages. It also offers directions to help you reach your preferred location effortlessly.